General Warranty Terms

HSM warrants that any new products sold will be free from defects in material and workmanship when used under specified and normal operating conditions. All technical data and measurements provided are approximate values based upon single shift (equivalent to 8 hours) operations. 

Products are subject to different limits and specifications due to operation length, paper size, grain, weight, misuse/abuse, and power configurations. We recommend reviewing all product capabilities in each specification flier before operation.

Standard Warranty Coverage Requirements

To maintain valid warranty coverage:

• The Manufacturer's Operating Instructions must be read and followed prior to operation
• Cross-cut shredders require lubrication every fifteen to thirty minutes of operation
• All corrective work must be performed by an HSM technician or authorized service company
• HSM branded oil is recommended for optimal performance
• Products must be operated within their specified capabilities
• Modifications and repairs must be performed only by authorized technicians

Product-Specific Warranty Terms

Home/Small Office Shredders

Shredstar

• Warranty coverage: Two (2) years from date of invoice
• Maximum one replacement unit during warranty period
• Cutting Rollers: Lifetime warranty from date of invoice

SECURIO & Pure Series

• Parts and labor warranty: Five (5) years from date of invoice
• Strip and Cross Cut Cutting Rollers:  Warranted against manufacturer defects for the life of the shredder from the invoice date.

Office/Large Office/Department Shredders

SECURIO & Pure Series

• Parts and labor warranty: Five (5) years from date of invoice
• Strip and Cross Cut Cutting Rollers:  Warranted against manufacturer defects for the life of the shredder from the invoice date.

SECURIO Auto-Feed Series

• Parts and labor warranty: Three (3) years from date of invoice
• Strip and Cross Cut Cutting Rollers: Warranted against manufacturer defects for the life of the shredder from the invoice date

Level 5 and High Security Level 6 Shredders

• Parts and labor warranty: Three (3) years from date of invoice
• Cutting Rollers with installed oiler: Five (5) years from date of invoice
• Cutting Rollers without oiler: One (1) year warranty
• Proper lubrication is required to maintain the warranty; failure to do so will void it.
• Final determination of cutting system defects lies with manufacturer
• All cutting systems must be returned to manufacturer for evaluation

Industrial Shredding Systems

• Parts and labor warranty: One (1) year from date of invoice
• Cutting Rollers: Four (4) years warranty on all industrial models

ProfiPacks

• Parts and labor warranty: One (1) year from date of invoice
• Cutting Rollers: Ten (10) years from date of invoice

Hard Drive Shredders

• Parts warranty: Two (2) years from date of invoice
• Labor warranty: 90 days from date of invoice

VPress Balers, HL balers

• Single shift operation: One (1) year warranty
• Multiple shifts operation: Six (6) months warranty
• Warranty period begins upon handover to shipping agency/forwarder

Barrel crusher, PET crushers

• Parts and labor warranty: One (1) year from date of invoice

Warranty Exclusions and Limitations

Coverage does not include:

• Accidents, misuse, or abuse
• Water damage or fire damage
• Freight or transportation damage
• Processing of incompatible materials
• Unauthorized repairs or modifications
• Damage from improper maintenance
• Interventions by unauthorized third parties

Additional Coverage Information

Parts and Components

• Warranty parts within original warranty period: Equal to original machine warranty
• Parts sold outside warranty period: One (1) year warranty
• Accessories (bags, oil, box inserts, shred carts): 90-day warranty
• Refurbished products: Standard new warranty equal to original unit warranty

International Coverage Outside continental United States, warranty is limited exclusively to:

• Free delivery of spare parts
• Defective parts must be returned

Get in Touch:

Feel free to reach out to us in case of any query and our customer service representatives will get back to you. 

For any assistance, our dedicated customer service team is available at:

Email: sales@clarybusinessmachines.com

Phone: (800) 992-5279