General Warranty Terms
HSM warrants that any new products sold will be free from defects in material and workmanship when used under specified and normal operating conditions. All technical data and measurements provided are approximate values based upon single shift (equivalent to 8 hours) operations.
Products are subject to different limits and specifications due to operation length, paper size, grain, weight, misuse/abuse, and power configurations. We recommend reviewing all product capabilities in each specification flier before operation.
Standard Warranty Coverage Requirements
To maintain valid warranty coverage:
- The Manufacturer's Operating Instructions must be read and followed prior to operation
- Cross-cut shredders require lubrication every fifteen to thirty minutes of operation
- All corrective work must be performed by an HSM technician or authorized service company
- HSM branded oil is recommended for optimal performance
- Products must be operated within their specified capabilities
- Modifications and repairs must be performed only by authorized technicians
Product-Specific Warranty Terms
Home/Small Office Shredders
Shredstar & Pure Series
- Warranty coverage: Two (2) years from date of invoice
- Maximum one replacement unit during warranty period
- Strip and Cross Cut Cutting Rollers: Lifetime warranty from date of invoice
SECURIO Series
- Warranty coverage: Three (3) years from date of invoice
- Maximum one replacement unit during warranty period
- Strip and Cross Cut Cutting Rollers: Lifetime warranty from date of invoice
Office/Large Office/Department Shredders
Pure Series
- Parts and labor warranty: Two (2) years from date of invoice
- Strip and Cross Cut Cutting Rollers: Lifetime warranty from date of invoice
SECURIO Series
- Parts and labor warranty: Three (3) years from date of invoice
- Strip and Cross Cut Cutting Rollers: Lifetime warranty from date of invoice
Level 5 and High Security Level 6 Shredders
- Parts and labor warranty: Three (3) years from date of invoice
- Cutting Rollers with installed oiler: Five (5) years from date of invoice
- Cutting Rollers without oiler: One (1) year warranty
- Proper lubrication required to maintain warranty
- Final determination of cutting system defects lies with manufacturer
- All cutting systems must be returned to manufacturer for evaluation
Industrial Shredding Systems
- Parts and labor warranty: One (1) year from date of invoice
- Cutting Rollers: Four (4) years warranty on all industrial models
ProfiPacks
- Parts and labor warranty: One (1) year from date of invoice
- Cutting Rollers: Ten (10) years from date of invoice
Hard Drive Shredders
- Parts warranty: Two (2) years from date of invoice
- Labor warranty: 90 days from date of invoice
VPress Balers, HL balers
- Single shift operation: One (1) year warranty
- Multiple shifts operation: Six (6) months warranty
- Warranty period begins upon handover to shipping agency/forwarder
Barrel crusher, PET crushers
- Parts and labor warranty: One (1) year from date of invoice
Warranty Exclusions and Limitations
Coverage does not include:
- Accidents, misuse, or abuse
- Water damage or fire damage
- Freight or transportation damage
- Processing of incompatible materials
- Unauthorized repairs or modifications
- Damage from improper maintenance
- Interventions by unauthorized third parties
Additional Coverage Information
Parts and Components
- Warranty parts within original warranty period: Equal to original machine warranty
- Parts sold outside warranty period: One (1) year warranty
- Accessories (bags, oil, box inserts, shred carts): 90-day warranty
- Refurbished products: Standard new warranty equal to original unit warranty
International Coverage Outside continental United States, warranty is limited exclusively to:
- Free delivery of spare parts
- Defective parts must be returned
Get in Touch:
Feel free to reach out to us in case of any query and our customer service representatives will get back to you.
For any assistance, our dedicated customer service team is available at:
Email: sales@clarybusinessmachines.com
Phone: (800) 992-5279